We are a business in metro Atlanta. An independent sales *** convinced us to go with AireSpring.
that was a HUGE mistake! We have had nothing but trouble. Outages. Phones may work, but internet won't.
It is always a headache, a whole lot of time and phone calls, and a long wait to get some sort of resolution to the problem. We got roped into a 3 year contract. I HATE contracts. And, this is why.
For the last 2 years and 5 months, we haven't had issues with our credit card terminal on AireSpring. A couple of weeks ago, it stops connecting. The credit card processor replaces the terminal and it works for a few days (really bizarre). Then it stops working again this morning.
After calls to the credit card place, it's determined that it isn't the terminal...it's (you guessed it!)...AIRESPRING! We call them. They "escalate" the trouble ticket. Their answer: Well, we've tried everything we know to try.
We never guaranteed that our system would support a credit card terminal. Seriously?? They sell service to businesses and they think we don't have to process payments via credit cards. Our contract is up in 7 months.
I can't wait to tell them where to stick their non-service.
It is HORRIBLE! The worst EVER!!
This person wrote the review because of bad quality at Airespring. Reviewer claimed that he or she wants Airespring to have the product delivered.
The most disappointing in user's experience was misrepresentation, lies, unreliability and not accepting responsibility. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.