AireSpring
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AireSpring Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AireSpring has 1.4 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Keep looking".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
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Verified Reviewer |
Arnold, Missouri
Service work almost as expected.
I have been a customer of Airespring for over 3 years. The data team and phone system works pretty well.
But the customer service that they try to sell you on if not even close to accurate. Best advice is to run, currently in the process of finding another provider. Dealing with Airespring is a nightmare, if you need to make a change $75 change, if you want to add another line, new contract and takes weeks. Shouldn't take this long to add a line plus another $75 MACD change.
Everything has to have a new contract for all devices, not just the new line and take forever.
I have over 100 extensions and 6 internet connections with them. Not looking forward to moving, but need to for my own sanity.
Dwayne
User's recommendation: Keep looking
Worst company to work with EVER
- Service before we were connected
- We could not cancel even before the final hookup
Preferred solution: Full refund
Misrepresent renewal of contract
Preferred solution: do what they said they were doing. Honor the email thread. Stop being shady and dishonest.
Customer of over 3 years and can totally see this happening. The paperwork at Airespring is long and abundant.
Berwyn, Pennsylvania
Kings of Incompetence
- Not accepting responsibility
- Misrepresentation
- Lies
We apologize for the interruption in service you experienced. AireSpring values and appreciates your feedback as customer satisfaction is our number one priority.
We appreciated your patience during this incident.
But unfortunately this situation would have occurred regardless of whether you had chosen AireSpring as your carrier, or another company.
The problem actually occurred with the last mile provider whose network had chronic issues that could not be resolved in a timely manner.
This was further exasperated by the last mile provider’s technician’s failure to communicate openly to all parties involved so that we could bring the situation to a swift resolution.
I can assure you that AireSpring’s management, technical repair, and customer service professionals worked tirelessly, day and night to correct the situation.
We were your fierce advocate championing your situation to this last mile provider. You were extremely patient while we worked on your behalf to resolve the technical difficulties and for that we thank you. We are disappointed we were unable to get this matter resolved prior to your decision to leave AireSpring.
We sympathized with your pain and frustration, which is why we issued you credits, and ultimately are working to see if we can end your contract early with no further obligation. I am confident that no other carrier could have matched or exceeded AireSpring’ s efforts in this scenario.
Miss leading contracts
If you are buying voice services there will be government mandates local, state and Federal taxes and fees. No.
Matter who you select.
Nobody quotes them because they are so variable by geographic location. Industry standards.
Not an Airespring employee, was just researching but I couldn't let this pass.
Van Nuys, California
Worst phone & internet service EVER
- Not accepting responsibility
- Misrepresentation
- Lies
Preferred solution: Deliver product or service ordered
Hi,
We would love to help out when your contract is up. Please give me a shout at 312-441-****.
Best regards,
Jeff DeRose
Access One Inc.
San Jose, California
The keep charging your credit card even after you cancel service and move offices
Preferred solution: Full refund
New Orleans, Louisiana
Took over 60 days to move expided order 1/2 mile
Portland, Oregon
Airespring
Van Nuys, California
DIRTY HIRING PRACTICES
So how is this dirty hiring practices? They don't want to hire people below a certain IQ.
Clarksburg, West Virginia
Tech support deals with outages terribly
There seems to be a large Airepsring outage right now. Several of our customers in California are affected.
Is your outage in WV?
If so, this is really bad for Airespring.. I wonder if it is their equipment or underlying carrier?
Replying to
Washington, District Of Columbia
Do not work there if you are in the Channel
Palm Springs, California
AIRESPRING Long Distance Telephone: they cant furnish decent connections
I was hired by Airespring at the end of 09.I was flown to California for training and i was left at LAX. after numerous call, i was told to "just grab a cab".
After I got to the office, I was informed i was a contract employee, which was not in my offer letter and they seemed suprised i was there?? After getting my employee paperwork and being informed the adhere to the management principals of L. Ron Hubbard, the individual who hired me showed up and informed me that his last doy would be the next day and that i would be reporting to Ron. I was left in a hotel all week with the only place to eat being Dennys.I was informed every agent in their base was off limits and handled by the California channel managers and i had to go find new contact .
Thirteen years in my market and I could not work with my partners if they were listed in their data base activity or not. Ron NEVER returned my calls , cussed at me of group calls and actually popped off about my Southern accent and after 21 days without any cause, just called me up and told me I was not a fit . I was owed money because Ron refused to turn in a expense report for my return flight to Texas and in general they were simply worms.
I have posted this because their game , especially in Texas is to bring in channel managers, expand their agent base and firy you. I have seen this occur with two other people desperate for jobs , taken the position and pay the price.
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Nobody even close to this horrible company