AireSpring Complaints and Reviews

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AireSpring
Main address: 6060 Sepulveda Blvd # 220 91411 Van Nuys CA
(818) 786-8990, 1-800-825-1055, , customerservice@airespring.com
  • 5 complaints
  • $22K claimed losses
  • $4.4K average
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  • Mar 31
  • Media
  • Telecom Service
  • 12

In MY opinion, worst customer service in the telecom industry. (and that is saying ALOT) While when actually talking to the techs they are friendly enough but their policies and procedures are totally like the Bell of old. They 'screw' you are every chance, constantly drop the ball, ping-pong you around other divisions without taking ANY ownership and generally a very bad company to do business... Read more

Was this review helpful? 2 1

  • May 03, 2013
  • Media
  • Van Nuys, California
  • Interview
  • 1
  • 67

This company calls you in for an interview, then during the interview they hardly ask you any questions about your experience because all they do is tell you about the position you have applied for, then at the end out of nowhere they spring an I.Q test on you that is timed. After the I.Q. test, they ask you to wait while they go and grade to test. If you don't pass the I.Q. test they come back... Read more

Was this review helpful? 0 4

  • Jun 25, 2012
  • Media
  • Clarksburg, West Virginia
  • Technical Support
  • 2
  • 132

Airespring outages are not common but when they do happen tech support is terrible. They never give details of what is going on or when issues my be resolved. The only answer I get is "we are trying to isolate the problem". As I type this my service has been down for over 30 minutes. This is a commercial account and when phones are down we are loosing money! I have contacted tech support on... Read more

Was this review helpful? 3 6

  • Mar 22, 2012
  • Media
  • Washington, District Of Columbia
  • Telecom
  • 126

The management distrusts outside channel managers and you will use your equipment at your expense with no support. Get ready for California time calls every evening and Ron will not support you. These guys are scientologists and they will only hire you to get your agent database to fill what they do not have . If they so much as ever have sniffed your partner, you will no be able to work with... Read more

Was this review helpful? 4 3

  • Oct 11, 2008
  • Home Phone
  • Palm Springs, California
  • Telephone Service
  • 1
  • 110

Rather unusual situation, they are unable to furnish a good connection with Europe (Italy and France), and after 50 e-mails, being called on weekends at 7 am by their technical reps and kept on the phone for 1/2 hr to allow them to "fix the problem", after having had my parents called in the middle of teh night "to check", they finally say "we are unable to perform",... Read more

Was this review helpful? 3 0
 
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